CUSTOMER TERMS AND CONDITIONS
THIS AGREEMENT IS BASED ON CONDITIONS THAT HAVE BEEN VISUALLY OBSERVED AND EXPERIENCED BY PRECISION AIRE. WHILE WE WISH WE DIDN’T HAVE TO INCLUDE ALL THIS LEGAL GARBLE, PREVIOUS CUSTOMERS HAVE MADE IT DIFFICULT FOR OUR FUTURE CUSTOMERS. COVID-19 UPDATED TERMS ARE AT THE END OF THIS SECTION.
AGREEMENT AND CONDITIONS ARE AS FOLLOWS:
[a] A DOWNPAYMENT OF 10% OF THE TOTAL DUE TO PRECISION AIRE IS REQUIRED TO BEGIN. OWNER SHALL PAY ENTIRE BALANCE TO PRECISION AIRE IMMEDIATELY UPON COMPLETION. COMPLETION IS CONSTRUED WHEN SYSTEM IS INSTALLED OR REPAIRED IN IT’S ENTIRETY AS PER AGREEMENT, NOT INCLUDING CITY OR COUNTY INSPECTIONS, CORRECTIONS OR DUCT TESTING. OWNER MAY CHOOSE TO RETAIN 10% UNTIL CITY OR COUNTY INSPECTIONS ARE COMPLETE. $45.00 OR 2% WHICHEVER IS GREATER, WILL BE APPLIED TO OPEN BALANCE EACH MONTH (NO PRORATING) TO ANY PAYMENTS WHICH ARE LATE, NOT FUNDED, OR RETURNED UNPAID (CHECKS) WHEN PAYMENT IS DUE. YOU AGREE TO PRECISION AIRE TEMPORARILY DISMANTLING THE SYSTEM TO NON-WORKING CONDITION UNTIL PAYMENT IS MADE IN FULL IF FINAL PAYMENT IS NOT RECEIVED ON COMPLETION. OWNER REPRESENTS THAT OWNER HAS SUFFICIENT FUNDS OR HAS ARRANGED SUFFICIENT FINANCING TO COMPLY WITH THIS AGREEMENT. PRECISION AIRE IS BOUND TO ARBITRATE.
[b] OWNER IS RESPONSIBLE FOR OBTAINING ALL FINANCING OR PAYMENT BEFORE WORK BEGINS. OWNER WILL COMPLETE ALL, IF ANY, FINANCING PAPERWORK THAT MAY BE NECESSARY TO FUND THE WORK SPECIFIED IN THIS AGREEMENT. PRECISION AIRE CAN ASSIST OWNER’S CREDIT APPLICATION BY PROVIDING NECESSARY INFORMATION IN REGARDS TO THIS CONTRACT WITH OUTSIDE BANKS IN WHICH BANKS DO ALL CREDIT PROCESSING AND TERMS. IN ACCORDANCE WITH PRIVACY LAWS, PRECISION AIRE WILL NOT DISCLOSE OWNER’S FINANCIAL INFORMATION AND IT WILL BE CONFIDENTIAL. ANY INFORMATION OBTAINED FOR PURPOSES OF CREDIT DECISION IS NOT KEPT AND IMMEDIATELY DISCARDED FOR CONSUMER SAFETY. FINANCING IS ON APPROVAL OF CREDIT BASED ON TERMS OF THE FINANCIAL INSTUTUTION AND IS NOT THAT OF PRECISION AIRE.
[c] THIS AGREEMENT DOES NOT INCLUDE ANY LABOR AND/OR MATERIALS NOT SPECIFICALLY DESCRIBED IN WRITING. EXCEPT AS SPECIFIED IN WRITING, HOMEOWNER WILL PROVIDE ALL GAS AND ELECTRIC CONNECTIONS FOR A UNIT/SYSTEM TO BE INSTALLED, REPAIRED, AND/OR SERVICED BY PRECISION AIRE. OWNER SHALL GRANT ACCESS TO WORK AREAS FOR WORKERS AND VEHICLES AND SHALL PROVIDE AREAS FOR STORAGE OF MATERIALS AND DEBRIS UNTIL WORK IS COMPLETED. IF OWNER DENIES ACCESS TO ANY WORKER OR SUPPLIER OF MATERIALS AND SERVICES DURING SCHEDULED WORK, OWNER WILL BE IN BREACH OF THIS AGREEMENT AND WILL BE LIABLE FOR COSTS INCURRED FOR RESCHEDULING COMPLETION OR INABILITY TO COMPLETE THE JOB.
[d] EXCEPT AS SPECIFICALLY AGREED IN WRITING, ALL INSTALLATION, REPAIR, WARRANTY, AND SERVICING WORK WILL BE PERFORMED DURING NORMAL WORKING BUSINESS HOURS, EXCLUDING EMERGENCY CLOSURES, HOLIDAYS, OR LEAVE CLOSURES. THE COMPLETION DATE SHALL BE EXTENDED FOR ANY DELAYS CAUSED BY INCLEMENT WEATHER, ACCIDENTS, DELAYS BY CARRIERS, SHORTAGES OF MATERIALS AND LABOR, ACTIONS BY LABOR UNIONS, EMERGENCIES, PANDEMIC CLOSURES OR REQUIREMENTS, WORKER SAFETY, REEVALUATIONS, AND/OR OTHER DELAYS UNAVOIDABLE OR BEYOND PRECISION AIRE’S CONTROL.
[e] ALL INSTALLS INCLUDE REMOVAL AND DISPOSAL OF OLD EQUIPMENT INCLUDING BUT NOT LIMITED TO THERMOSTAT AND OLD HVAC SYSTEM UNLESS SPECIFIED DIFFERENTLY ON THE AGREEMENT. ALL OLD EQUIPMENT WILL BE REMOVED AND DISCARDED BY PRECISION AIRE UNLESS SPECIFIED IN WRITING IN THIS AGREEMENT AND IN ADVANCE OF SCHEDULED COMPLETION THAT THE OWNER WILL RETAIN IT. IT MAY BE REQUIRED TO ABANDON SOME EQUIPMENT WITHOUT REMOVAL, THIS WILL BE DETERMINED UPON COMMENCEMENT OF WORK OR DURING COMPLETION. ABANDONMENT OF EQUIPMENT DOES NOT GRANT OR CONSTITUTE AS A CHARGEABLE OR A DISCOUNTED ITEM, IT WILL BE THE HOMEOWNERS RESPONSIBILITY TO REMOVE EQUIPMENT AT THEIR OWN EXPENSE IF THEY WISH TO HAVE IT REMOVED. ALL ESTIMATES ARE GOOD FOR A PERIOD OF 15 DAYS UNLESS OTHERWISE AGREED IN WRITING.
[f] OWNER WILL PAY FOR ALL REQUIRED BUILDING PERMITS. PERMIT IS INCLUDED IN CONTRACT PRICE UNLESS SPECIFIED OTHERWISE. THE BUILDING PERMIT IS VALID FOR SIX MONTHS. OWNER UNDERSTANDS THAT CITY AND COUNTY PERMIT OFFICES REQUIRE AN INSPECTION BY THEIR CERTIFIED INSPECTORS UPON COMPLETION OF INSTALLATION. IF THE INSPECTION CANNOT BE SCHEDULED DUE TO OWNER’S UNAVAILABILITY OR UNWILLINGNESS TO COMPLETE REQUIRED TITLE 24 PASSING RESULT DURING THE SIX-MONTH PERIOD OF THE VALID PERMIT, OWNER UNDERSTANDS THAT THE PERMIT WILL EXPIRE. PRECISION AIRE IS NOT RESPONSIBLE FOR ANY PROBLEM OR COST ARISING IF PERMIT EXPIRES. IT WILL BE OWNER’S RESPONSIBILITY TO ENSURE ALL INSPECTIONS AND TITLE 24 REQUIREMENTS/CORRECTIONS ARE COMPLETED WITHIN TIME PERIOD, IF PERMIT HAS NOT BEEN FINALIZED BY OWNER OF THE PROPERTY, OWNER WILL BE RESPONSIBLE FOR ANY FEES TO THE CITY OR COUNTY TO RENEW THE PERMIT AND/OR ANY FINES ARISING FROM INCOMPLETION, AND TITLE 24 RE-TEST COSTS. ANY CORRECTIONS REQUIRED BY INSPECTOR WILL BE TIMELY COMPLETED BY PRECISION AIRE AS SEASONAL SCHEDULE ALLOWS (WE DO NOT PROVIDE EXPEDITED SERVICES), ONCE WE HAVE BEEN NOTIFIED OF THE ISSUE.
[g] THIS IS A BINDING CONTRACT. NO EXTRAS OR CHANGE-ORDER WORK SHALL BE PERFORMED WITHOUT PRIOR WRITTEN AUTHORIZATION OF BOTH OWNER AND PRECISION AIRE. WHEN NO SIGNATURE IS AVAILABLE DUE TO SPECIAL CIRCUMSTANCES OR WHEN USING DIGITAL CONTRACTS, IT WILL BE NOTED AS “APPROVED” WITH THE DATE OF APPROVAL OR TECHNICIAN WILL SIGN ON OWNERS BEHALF TO AVOID CONTACT DURING PANDEMIC, IN WHICH IS CONSIDERED BINDING BY PRECISION AIRE. ANY CHANGE-ORDERS OR EXTRA WORK SHALL BE INCORPORATED INTO, AND BECOME PART OF, THIS AGREEMENT.
[a] PRECISION AIRE USES EMAIL, DOCUSIGN, MHELPDESK APPROVAL SYSTEM, QUICKBOOKS AND/OR FAX TO ACCEPT APPROVALS. EACH APPROVAL HAS A DIGITAL STAMP THAT ALSO SERVES AS AN ACCEPTABLE SIGNATURE AND BINDS THE SIGNER TO THIS CONTRACT.
[a] ONE YEAR LIMITED LABOR/WORKMANSHIP WARRANTY IS INCLUDED WITH QUALIFIED REPAIRS (ONLY CERTAIN PARTS THAT WERE REPLACED, ASK YOUR TECHNICIAN FOR WARRANTY ON SPECIFIC ITEMS) AND WITH ALL QUALIFIED INSTALLATIONS OR AS SPECIFIED ON THIS CONTRACT. AFTER ONE YEAR PERIOD HAS PASSED, OWNER IS RESPONSIBLE FOR ALL COSTS. SHOULD THE WARRANTED PART OR SYSTEM FAIL DURING THE WARRANTY PERIOD, HOMEOWNER UNDERSTANDS REPAIR WORK WILL BE PERFORMED DURING NORMAL WORKING BUSINESS HOURS AND UPON SOONEST AVAILABILITY DURING THE BUSY SEASONS (EMERGENCY APPOINTMENTS ARE NOT AVAILABLE AT THIS BUSINESS).
>HOMEOWNER UNDERSTANDS THAT PRECISION AIRE WILL NOT UNDER ANY CIRCUMSTANCE REIMBURSE ANY HOMEOWNER THAT CHOOSES TO CALL ANOTHER COMPANY FOR WARRANTY REPAIR REGARDLESS OF REASON AND WARRANTY HAS NO CASH VALUE.
>SUCH CLAIMS WILL BE DENIED IN THEIR ENTIRETY AND BE GOVERNED BY TERMS OF THIS CONTRACT, AND HOMEOWNER WILL BE RESPONSIBLE FOR THE CHARGES THEY INCURRED.
>HOMEOWNER AGREES TO CALL OR EMAIL PRECISION AIRE UPON LEARNING THE WARRANTED PARTS OR SYSTEM HAS FAILED AND SCHEDULE A SERVICE CALL APPOINTMENT (AVAILABILITY RESTRICTIONS MAY APPLY DURING PEAK SEASONS) FOR ASSESSMENT AND REPAIR DURING NORMAL OPERATING HOURS. (SYSTEM FAILURE WITHIN A SHORT TIME AFTER REPAIR DOES NOT INSINUATE SAME PART HAS FAILED, DIAGNOSIS WILL BE CONFIRMED, SYSTEM MAY REQUIRE ADDITIONAL REPAIRS/COSTS THAT MAY REQUIRE HOMEOWNERS FURTHER APPROVAL)
>HOMEOWNER UNDERSTANDS THAT AFTER A PERIOD OF ONE YEAR, MANUFACTURER WARRANTY REPAIRS CAN BE PERFORMED BY ANY CONTRACTOR UNDER MANUFACTURER WARRANTY IF THEY ARE A DEALER. CHECK THE MANUFACTURERS WEBSITE TO FIND A DEALER IN YOUR AREA.
[b] PRECISION AIRE WARRANTS THAT ALL LABOR AND INSTALLATION WORK WILL BE PERFORMED IN A WORKMANLIKE MANNER AND WILL COMPLY WITH EXISTING CODES AND REGULATIONS GOVERNING THAT WORK. HOWEVER, PRECISION AIRE MAKES NO WARRANTY OR GUARANTEE WHATSOEVER WITH RESPECT TO ANY EQUIPMENT, ASSEMBLIES, OR UNITS THAT PRECISION AIRE DOES NOT MANUFACTURE OR FABRICATE, SINCE THESE PRODUCTS ARE SEPARATELY WARRANTED BY THEIR RESPECTIVE MANUFACTURERS. ALL SUCH PRODUCTS ARE SUBJECT TO MANUFACTURER’S GUARANTEES OR WARRANTIES. HOMEOWNER UNDERSTANDS AND AGREES THAT SHOULD THERE BE AN ISSUE, THEY WILL CONTACT PRECISION AIRE UPON LEARNING ABOUT THE ISSUE IN QUESTION TO ALLOW FOR INVESTIGATION, PHOTOS, REPORT, AND/OR CORRECTION IF DEEMED RESPONSIBILITY OF PRECISION AIRE BY PRECISION AIRE. HOMEOWNER UNDERSTANDS AND AGREES THAT INVESTIGATION OF ISSUE IN QUESTION MAY TAKE UP TO 90 DAYS TO BE COMPLETED BEFORE A DECISION HAS BEEN MADE AND UP TO AN ADDITIONAL 90 DAYS FOR RESOLVE IF FOUND TO REQUIRE CORRECTION BY PRECISION AIRE.
>ALL PRECISION AIRE WARRANTIES WILL BE IMMEDIATELY VOID IF ANOTHER COMPANY OR ENTITY HAS TAMPERED WITH ISSUE IN QUESTION BEFORE OR DURING PRECISION AIRE’S INVESTIGATION HAS BEEN COMPLETED.
>HOMEOWNER UNDERSTANDS AND AGREES THERE WILL BE NO COMPENSATION FOR REASONS AS STATED IN THIS AGREEMENT PERTAINING TO LOSS OF TIME, WORK, EMOTIONAL, ESTHETIC, OR SIMILAR, AND HOMEOWNER IS BOUND BY THIS AGREEMENT TO ALLOW PRECISION AIRE THE OPPORTUNITY TO REMEDY ANY SITUATION IN QUESTION BEFORE ATTEMPTING OTHER AVENUES.
>HOMEOWNER ALSO AGREES NOT TO SLANDER, MISCONCEIVE, OR HURT PRECISION AIRE ON SOCIAL MEDIA, REVIEW SITES, ONLINE SOCIAL PLATFORMS AND SIMILIAR, AND IF FOUND TO DO SO, PRECISION AIRE WILL BE ENTITLED TO COURT FEES, FILING FEES, DAMAGES, ONGOING DAMAGES OF PERMANENT ONLINE EXPOSURE, EMOTIONAL DISTRESS, LOSS OF INCOME, AND ATTORNEYS FEES TO RECOVER.
[c] PRECISION AIRE DOES NOT WARRANTY OR GUARANTEE THAT THE HEATING OR COOLING UNIT WILL HEAT OR COOL THE PROPERTY WITHIN ANY SPECIFIED TIME, OR TO ANY SPECIFIED THERMOSTAT LEVEL AND DEGREE IN THE HOME. HOMEOWNER UNDERSTANDS THAT VARIABLES WITHIN THEIR HOME CAN EFFECT THE OUTCOME OF THE HVAC SYSTEM ABILITIES AND BEYOND PRECISION AIRES CONTROL AND THEREFORE IS NOT THE RESPONSIBILITY OF PRECISION AIRE. (EX. POOR INSULATION, SINGLE PANE WINDOWS, VAULTED CEILINGS, DRYER IN THE HOME, HEAVY FOOT TRAFFIC IN AND OUT OF HOME, ZONE CONTROL MALFUNCTION, HIGH FOOT TRAFFIC IN AND OUT OF HOME, USE OF OVEN DURING SUMMER, POOR EXISTING CONFIGURATION AND/OR CONDITION OF DUCTING, INSUFFICIENT DUCTING, UNDERSIZED EXISTING SYSTEM, HOT SPOTS IN HOME, ETC…) PRECISION AIRE WILL PROVIDE PROFESSIONAL GUIDANCE AND SUGGESTIONS EITHER IN CONVERSATION OR IN WRITING TO ALLEVIATE ISSUES CAUSING POOR PERFORMANCE, HOWEVER, IT WILL BE THE FINANCIAL DUTY OF THE HOMEOWNER TO RESEARCH AND/OR PROCEED WITH RECOMMENDATIONS AND COSTS EVEN AFTER NEW INSTALLATIONS.
[d] ALL EXTENDED LIMITED LABOR WARRANTIES (2, 5, & 10 YEARS) MAY BE PROVIDED BY MANUFACTURER ON QUALIFYING REPAIRS OR NEWLY-INSTALLED QUALIFYING SYSTEMS. IT WILL BE NOTED ON WARRANTY SECTION OF THIS CONTRACT IF YOU QUALIFY FOR THIS LABOR WARRANTY. LIMITATIONS ARE AS FOLLOWS FOR REPAIRS: LABOR WARRANTY DOES NOT EXCEED 2ND REPAIR OF SAME PART. AFTER 2ND REPAIR, CUSTOMER IS RESPONSIBLE FOR LABOR COSTS. ONLY THE PART REPLACED IS SUBJECT TO LABOR WARRANTY. REFER TO THE MANUFACTURERS WEBSITE OR PROVIDED BOOKLETS FOR FURTHER LIMITATIONS AND EXCEPTIONS.
[e] ALL WARRANTIES ARE NON-TRANSFERABLE. DUCTING REPLACED AND ONLY DUCTING REPLACED IS WARRANTED UNDER THE 1 YEAR WORKMANSHIP WARRANTY IF INSTALLED BY PRECISION AIRE. REPAIRS UNDER MANUFACTURER’S WARRANTIES WILL BE PROVIDED DURING NORMAL WORKING HOURS. ANY ALTERATIONS, MISUSE, ACTS OF NATURE OR ANY SIGN OF TAMPERING WILL VOID THE MANUFACTURER’S AND ALL WARRANTYS. A TRIP CHARGE OF $85.00 IS REQUIRED FOR EACH WARRANTY REPAIR/SERVICE CALL AFTER THE FIRST YEAR. WARRANTEED ITEMS/REPAIRS DO NOT INCLUDE FREON, OILING, ADJUSTING, TESTING, MINOR CONNECTIONS AND CHECKING OR SERVICING THE UNIT, (THIS LIST MAY NOT BE COMPLETE, YOU MAY CALL FOR SPECIFIC EXCLUSIONS.).
[a] PRECISION AIRE IS NOT RESPONSIBLE FOR BUGS,PESTS OR INSULATION OF ANY TYPE IN DUCTING OR HEATING OR COOLING UNIT BEFORE, DURING OR AFTER INSTALLATION OR SERVICING.
[b] PRECISION AIRE SHALL NOT BE LIABLE FOR DAMAGE INCURRED BY WEATHER OR AS PART OF THE INSTALLATION OR REPAIR PROCESS, INCLUDING THE FOLLOWING: DRIVEWAYS, ROOFS, STRUCTURES, YARDS, GRASS, TREES, WALLS, GAS LINES, ELECTRICAL LINES AND POLES, DRAINS, ELECTRICAL PANEL BOXES, CONDUIT, WINDOWS, CEILINGS, FLOORS, DOORS, PLANTS, PAINT, STUCCO, WALKWAYS, ANIMALS, ANIMAL URINE, OR ANY OTHER ITEM BEYONG PRECISION AIRE’S CONTROL. PRECISION AIRE IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS. PRECISION AIRE SHALL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, OR DELAY CAUSED BY DELAYS OR ACTS UNAVOIDABLE OR BEYOND PRECISION AIRE’S CONTROL.
[c] IF PRECISION AIRE DISCOVERS THE EXISTENCE OF HAZARDOUS MATERIALS DURING INSTALLATION OR SERVICING, PRECISION AIRE WILL IMMEDIATELY NOTIFY THE OWNER AND STOP THE WORK IN THE AFFECTED AREA. OWNER SHALL PAY ALL COSTS OF COMPLYING WITH LAWS RELATING TO THE HAZARDOUS MATERIALS AND FOR ENSURING THAT HAZARDOUS MATERIALS ARE PROPERLY ABATED. PRECISION AIRE CANNOT RESUME WORK IN THE AFFECTED AREA UNTIL THE ABATEMENT IS COMPLETED AND THE PRECISION AIRE IS NOTIFIED IN WRITING. IF SUCH MATERIALS CANNOT BE ABATED, IT WILL BE ABANDONED AND A CHANGE ORDER WILL BE IMPOSED FOR ANY NECESSARY ALTERATION TO ORIGINAL PLANS.
[d] PRECISION AIRE IS NOT RESPONSIBLE FOR ANY UNUSUAL OR ABNORMAL FOOTINGS, FOUNDATIONS, BRACINGS, ROOFING, OR OTHER CONDITIONS AT THE PROPERTY, OR ANY CHANGES OR ALTERATIONS THAT MAY BE REQUIRED BY ANY PUBLIC BODY, UTILITY, OR INSPECTOR. THE COST OF ANY CHANGES OR ALTERATION UNDERTAKEN TO COMPLY WITH SUCH REQUIREMENTS SHALL CONSTITUTE AN EXTRA WORK ITEM.
[e] IN ANY LITIGATION BETWEEN THE PARTIES REGARDING THE TERMS OF OR PERFORMANCE UNDER THIS AGREEMENT, PRECISION AIRE SHALL BE ENTITLED TO AN AWARD OF ALL LEGAL AND COLLECTION COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, FILING FEES, LEIN COSTS AND COURT COSTS.
[f] THE PERSON SIGNING THIS AGREEMENT AS “OWNER” OR “HOMEOWNER” REPRESENTS THAT HE/SHE IS THE OWNER, HEIR OR AUTHORIZED BY THE OWNER OF THE PROPERTY TO PROCEED WITH ANY REPAIR, REPLACEMENT, OR SERVICE RECOMMENDED BY PRECISION AIRE AND AGREES TO PAY THE FULL CONTRACT PRICE. THE PERSON SIGNING THIS AGREEMENT AS “OWNER” HAS READ THIS AGREEMENT INCLUDING THESE TERMS AND CONDITIONS AND ACKNOWLEDGES RECEIVING A COPY OF THIS AGREEMENT AND AGREES TO THE TERMS AND CONDITIONS AS STATED. PRECISION AIRE IS NOT RESPONSIBLE FOR ANY DAMAGES OR DISPUTES THAT MAY ARISE WITH THE TRUE OWNER BECAUSE OF THE PARTY FALSELY REPRESENTING THE PROPERTY. PAYMENT IS DUE REGARDLESS OF CIRCUMSTANCE IF THE WORK HAS BEEN COMPLETED.
[a] NOTICE TO OWNER: “UNDER THE CA MECHANICS” LIEN LAW ANY CONTRACTOR HAS A RIGHT TO PLACE A LIEN ON YOUR HOME, LAND, OR PROPERTY WHERE THE WORK WAS PERFORMED AND TO SUE YOU IN COURT TO OBTAIN PAYMENT. THIS MEANS THAT AFTER A COURT HEARING, YOUR HOME, LAND, AND PROPERTY COULD BE SOLD BY A COURT OFFICER AND THE PROCEEDS OF THE SALE USED TO SATISFY WHAT YOU OWE. SEE FULL EXPLANATION AT WWW.CSLB.CA.GOV SECTION 7018.5 “NOTICE TO OWNER” OR YOU MAY CALL 1-800-321-CSLB AND REQUEST A COPY.
[b] THIS AGREEMENT SHALL BE CONSTRUED IN ACCORDANCE WITH, AND GOVERNED BY, THE LAWS OF THE STATE OF CALIFORNIA. ANY QUESTIONS CONCERNING A CONTRACTOR MAY BE REFERRED TO THE REGISTRAR, CSLB: P.O. BOX 26000, SACRAMENTO, CA 95826 OR VISIT WWW.CSLB.CA.GOV TO VERIFY PRECISION AIRE’S LICENSING, BONDING AND INSURANCE OR CALL 1-800-321-CSLB FOR MORE INFO. OWNER HAS THE RIGHT TO REQUIRE A PERFORMANCE AND PAYMENT BOND.
[c] ANY REBATES (UTILITY COMPANIES, MANUFACTURER, ETC.) ARE THE DUTY OF THE CUSTOMER TO GET ALL NECESSARY INFORMATION TO COMPLETE THE REBATE PROCESS. ANY EQUIPMENT INFORMATION, CAN BE PROVIDED BY PRECISION AIRE WHEN AVAILABLE. PRECISION AIRE IS NOT RESPONSIBLE FOR ANY FUNDING FOR REBATES. PRECISION AIRE IS NOT RESPONSIBLE FOR THE OUTCOME OF REBATES AND DOES NOT GOVERN REBATE DISBURSEMENT OR QUALIFICATIONS. JUST SIMPLY SUGGESTS THERE MAY BE FUNDING FOR THE OWNER TO OBTAIN. IT IS THE RESPONSIBILITY OF THE OWNER TO CONFIRM IF THEY ARE ELIGIBLE. FOR UTILITY REBATE INFORMATION, PLEASE CALL 1-800-933-9555 OR VISIT THEIR WEBSITE AT WWW.PGE.COM. FOR MANUFACTURER REBATES, CONTACT PRECISION AIRE SO THAT WE MAY REFER YOU TO THE RIGHT AUTHORITIES.
AGREEMENT [a] PRECISION AIRE SHALL HAVE THE RIGHT TO SUSPEND WORK AND/OR TERMINATE THIS AGREEMENT IN THE EVENT OF DEFAULT BY OWNER. ALL HEATING AND COOLING UNITS AND EQUIPMENT SHALL REMAIN THE PROPERTY OF PRECISION AIRE UNTIL PRECISION AIRE HAS BEEN PAID IN FULL. IN THE EVENT OF DEFAULT BY OWNER, (A) PRECISION AIRE RESERVES THE RIGHT TO ENTER ONTO OWNER’S PROPERTY TO REMOVE THE EQUIPMENT, AND (B) PRECISION AIRE SHALL RETAIN ANY DOWNPAYMENT MADE BY OWNER.
[b] THIS AGREEMENT IS BASED ON CONDITIONS THAT HAVE BEEN VISUALLY OBSERVED AND EXPERIENCED BY PRECISION AIRE. BEFORE OR AFTER THE WORK HAS COMMENCED, THE CONTRACT PRICE MAY BE ADJUSTED FOR THE FOLLOWING REASONS: PRICE INCREASE, INFLATION, OTHER REPAIRS NEED TO BE DONE; OTHER REPAIRS CANNOT BE DONE; ADJUSTMENTS ARE NEEDED; ADJUSTMENTS CANNOT BE DONE; OTHER PARTS NEED TO BE INSTALLED FOR PROPER OPERATION; OR OTHER PARTS CANNOT BE INSTALLED FOR TECHNICAL REASONS. THESE PROBLEMS MAY NOT BE DISCOVERED UNTIL THE UNIT OR SYSTEM HAS BEEN INTERNALLY OR FURTHER INVESTIGATED. ANY WORK NECESSARY TO CORRECT UNFORESEEN CONDITIONS WILL CONSTITUTE AN EXTRA WORK ITEM.
[c] THIS DOCUMENT CONSTITUTES THE ENTIRE AGREEMENT OF THE PARTIES. NO OTHER AGREEMENTS, ORAL OR WRITTEN, REGARDING THE WORK TO BE PERFORMED UNDER THIS AGREEMENT EXIST BETWEEN THE PARTIES.
[d] ANY NOTICE REQUIRED OR PERMITTED UNDER THIS AGREEMENT MAY BE GIVEN BY ORDINARY MAIL AT THE ADDRESS CONTAINED IN THIS AGREEMENT OR VIA EMAIL. IF EITHER PARTY CHANGES HIS OR HER ADDRESS OR EMAIL ADDRESS, THAT PARTY SHALL PROVIDE WRITTEN NOTICE OF THE CHANGE TO THE OTHER PARTY. PLEASE ADD PRECISION AIRE’S EMAIL TO YOUR SAFE SENDERS LIST TO AVOID IMPORTANT EMAILS GOING TO SPAM. EMAIL ADDRESSES: SERVICE@PRECISIONAIREFRESNO.COM, PRECISIONAIRE@MHELP.CO, HWSERVICE@PRECISIONAIREFRESNO.COM
COVID-19 (CORONAVIRUS) AND PANDEMICS (EFFECTIVE AS OF MARCH 1, 2020 AND UNTIL FURTHER NOTICE, THESE CHANGES AND TERMS WILL ADDRESS LEGAL AND SAFETY ISSUES IN RESPONSE TO COVID-19 AND ANY FUTURE PANDEMICS WHEN IN EFFECT AS A HEALTH EMERGENCY) DURING THE HEALTH EMERGENCIES, THE BELOW ARE IN ADDITION TO AND OVERRIDE NOTED PRACTICES STATED ABOVE.
CHANGES IN OUR BUSINESS PRACTICES AND REQUIREMENTS FOR COVID-19
EFFECTIVE IMMEDIATELY while we navigate the COVID-19 structure:
Concerning Our Technicians: Out of an abundance of caution, our technicians have been outfitted with approved respirators or masks, disposable gloves or washable gloves, and will be practicing the following when applicable: disinfecting tools in between jobs, disinfecting thermostats when necessary before and after performing assessment or repair, and wearing disposable booties over their shoes. Additionally, they have been trained in the best practices to mitigate the possibility of exposure for themselves as well as the customers they serve. we kindly ask, you, the customer, to remain at least 6 feet away from our technician at all times. please, refrain from handshakes, high fives, or “hovering” over the technician while they are performing their job. We ask more firmly, but as standard rules to refrain from trying to climb the technicians ladder for your safety and theirs.
Concerning Your Appointment: At the time of scheduling your service appointment, as well as when our technician arrives at your door, you will be asked basic questions about any possible health concerns in your home. These questions are for the sole purpose of safety for all parties and will be kept confidential in accordance with HIPAA regulations. Your answers will not be recorded in any system or passed along to any third-parties, including our home warranty partners. we ask you answer truthfully to protect our customers we serve after your appointment which can include elderly, newborns, immune compromised, etc. Should you share that you think you may have been exposed or are currently sick, precision aire will take precautions by trying to resolve your issue with outside service only, or scheduling your appointment as a standalone on another day, or rescheduling your appointment after the quarantine period of 14 days has ended.
Important Service Practice: We are refraining from entering homes unless it is necessary for diagnostic and at our technicians personal discretion. Most of the work we do can be completed outside the home. Should our technician need to enter the home for further diagnostics, we kindly ask, for our protection, the next customer’s protection, and yours, to respectfully practice the social distancing (at least 6 ft away) rule. As we do provide services to the immune compromised and elderly, we must respect protecting them during this time. If it may be required to enter your home for the thermostat, we may try alternative diagnostic methods such as video call with you, or ask that you remain distanced from our technician while they assess the thermostat. We reserve the right to refuse to enter in any home to consider the safety of our staff during the pandemic, and in some cases may need to refer you to another company for further service.
Advisory: Any homeowner that negligently and willingly does not disclose a warning to our staff of a positive covid-19 case in the home before or during our service visit that results in illness or death of our staff member, or other homeowners, will be held responsible by precision aire, in a court of law to the fullest extent allowed for any damages incurred by Precision Aire and consecutive parties involved. should PRECISION AIRE be the prevailing party, it SHALL BE ENTITLED TO AN AWARD OF ALL LEGAL AND COLLECTION COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, FILING FEES, AND COURT COSTS, financial losses, medical expenses, funeral costs, emotional pain and suffering, and costs incurred as a result of loss of income.
Concerning Our Office Staff: Our office is operating remotely and we have shortened our office hours to a flex schedule. We are taking messages with a quick return call in most cases, as we navigate during the COVID-19 pandemic. We are also strongly utilizing making appointments via email and via our ticket request system which can be found by going to our website at airconditioningservicefresno.com and clicking on submit a ticket.
Update to paperless system effective 4/1/2020 during pandemic and beyond: Precision Aire uses a paperless system via iPads, iphones and digital technology to email receipts, invoices, estimates, and collect payment. Effective immediately, we will use a “no contact” strategy as much as possible when signing contracts and transactions to limit person to person transmission and have moved to our digital system now in full. Our technician may sign on your behalf with your approval on the signature area of our ipad or iphone, this practice will still be subject to all terms and conditions in this contract.
Update to Payment Methods Accepted effective 7/1/2020 until further notice: Our accepted payment methods are temporarily changed until further notice, we accept Cash or Credit Card (Visa, MC, Amex, Disc). We will be unable to accept personal or business checks at this time.
What to Expect Should Precision Aire Develop symptoms or if it is necessary for a temporary closure:
Should anyone in our team develop any symptoms, we will update our website, messages and other avenues to distance ourselves from the spread. Because we are family owned and operated, and we are a small limited staff company, we may need to close our business without advanced notice in the time it takes to recover and self quarantine or to care for another family member. Should this happen, we will inform our customers as to any change in business as soon as we learn of the change.
Future Changes and Additions:
Changes and additions to our covid-19 practices will evolve as mandates and requirements change for our city and state. Updated changes will consistently be posted on our website at https://airconditioningservicefresno.com/covid-19-response/ .